At Stronger Together Support, we treat your privacy with the highest respect. Any personal information we collect is managed carefully, ethically, and responsibly. We are committed to protecting the privacy of clients, families, carers, and staff. While privacy is a right for everyone, there may be times when laws require us to share information — for example, when there are child protection or safety concerns. In these cases, we always act in line with the relevant laws and policies. Our team is trained to understand and uphold their responsibilities around confidentiality and privacy at all times.
Your feedback is important to us. It helps us to improve the way we deliver services and make sure we’re meeting your needs. We respect your privacy ,when giving feedback or making a complaint, and information is only shared with those who need to know.
*At Stronger Together Support, you can expect:
*A fair, respectful, and timely process
*Clear communication and follow-up
* The confidence that you can continue using our services comfortably after making a complaint
*We keep our complaints process simple, easy to use, and clearly communicated to everyone who accesses or works with our services.
Everyone deserves to feel safe. At Stronger Together Support, we are committed to protecting clients from abuse, neglect, exploitation, or assault.
We take our responsibility seriously, particularly for people who may be more vulnerable — including people with disability, older people, and those experiencing mental health challenges.
Our staff are trained to:
*Recognise and prevent abuse
*Respond quickly, respectfully, and confidentially to concerns
*Report issues to the appropriate authorities when required
*Provide support and access to medical, psychological, or legal assistance if needed
*We encourage clients, families, and carers to raise concerns whenever they arise.
